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Home > Privacy policy

Privacy policy

This Privacy Policy applies between you, the user of this website, and Irate Investment Ltd trading as “Paul Claireaux”, the owner and provider of this website.

We want you to know that you can use this website with complete confidence; we take your privacy very seriously.

We hope this page answers any questions you have. If you have additional questions, e-mail me at hello@paulclaireaux.com

This Privacy Policy should be read alongside, and in addition to, our Terms of service here

1. What this Privacy Policy covers

This is the Privacy Policy for https://paulclaireaux.com/ (the “Site”).

The ‘site’ also contains links to third-party websites that are not subject to this Privacy Policy. Read our Terms of Service for further information on these links.

Please read the Terms and Conditions and Privacy Policy of any third-party website you visit before providing them with any personal data. We cannot accept any responsibility or liability for those third-party websites.

2. Who we are

For purposes of the applicable Data Protection Laws (including any applicable law relating to the processing of personal Data, including but not limited to the GDPR, the Data Protection Act 2018 and any national implementing and supplementary laws, regulations, and secondary legislation), Irate Investment Ltd, trading as “paulclaireaux” is registered at Dragon House, Princes Way, Bridgend Industrial Estate, Bridgend CF31 3AQ and is the Data Controller.

This means we determine the purposes for which and how your Data is processed.

Our website address is www.paulclaireaux.com

The different reasons we may collect and process your personal data include:

  • To obtain your consent, for example, if you sign up to receive newsletters or promotions;
  • To perform a contract, for example, when you purchase a “Reader Pass” subscription, or a content licence, we use your order details to process that transaction and give you access to our content.
  • To comply with our legal obligations;
  • For legitimate interests, for example, where we use your e-mail to invite you to events that may be of interest to you.

4. What sort of data do we collect?

We automatically collect some information about your visit to our website to help make improvements to website content and navigation, including your IP address, the date, times, and frequency with which you access the website and the way you use and interact with its content.

We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the website, please read our Cookies Policy.

If you purchase a content product from us, we store the order and license details (e.g. what you’ve purchased, license type, order history).

5. We never see or store your payment card details

Payments are handled entirely by Stripe, one of the most widely used and heavily regulated secure payment processors in the world. So, when you make a purchase, your payment details (card number, etc.) are sent directly to Stripe and are not stored on our servers or seen by us.

Stripe is based in the United States and maintains appropriate safeguards for international transfers (such as Standard Contractual Clauses), which are available on Stripe’s own privacy policy.

6. How do we collect this personal data?

We collect data where it is given to us by you and where it is collected automatically.

7. How and why do we use your personal data?

To give you a good customer experience, it helps to have a rich picture of who you are by combining the information we have about you.

We can then inform you of services and insights most likely to interest you. We may also send you instructions on how to join our member’s area when that becomes available.

Data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest service levels.

We may also use your personal data in order to:

  • Send you invitations to relevant events and workshops;
  • Send you newsletters with insights and promotions;
  • Check arrangements for meetings or events (by mobile phone, text or e-mail);
  • Ensure any catering arrangements at events meet your dietary requirements;
  • Ensure that any accessibility requirements can be handled at any event;
  • To send you summary information and write-ups from workshops;
  • To process any event booking.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to our marketing communications or sending third party direct marketing communications to you via e-mail or text message.

Where we rely on consent, you can withdraw that consent at any time. Where we rely on legitimate interests, you have the right to object to that processing, including where we use your data for direct marketing.

You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us at the address above.

If you wish to change how we use your information, you’ll find details in the “Your rights” section below – and you acknowledge this will limit our ability to provide the best possible services to you.

We may also use your data for marketing purposes which may lead to us contacting you by e-mail and/or telephone with information, news and offers on our Services.

8. Where do we store and process your personal data?

We will use technical and organisational measures to safeguard your data.

For example, we store your Data on secure servers, and your data will not be transferred outside the EU or the UK unless there are adequate measures in place for the transfer.

Where we use third-party providers, such as email marketing, payments, hosting, or analytics services, personal data may be transferred outside the UK and/or the EEA. In those cases, we will only do so where appropriate safeguards are in place, such as Standard Contractual Clauses or an equivalent lawful transfer mechanism.

Further details of the relevant service providers may be available from those providers’ own privacy notices.”

    9. How long do we hold your personal data?

    Unless a longer retention period is required or permitted by law, we will only hold your personal data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request it is deleted.

    Even if we delete your Personal Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

    10. Who do we share your personal data with and why?

    We will share your personal information with trusted third parties who act as data processors.

    We provide only the information they need to perform their specific services, and they may only use your information for the exact purposes we specify in our contract with them. If we stop using their services, any of your information held by them will either be deleted or rendered anonymous.

    11. Personal data of children

    Our website and services are intended for adults only, and we do not knowingly collect personal data from anyone under the age of 18.

    If we become aware that we have collected personal data from a person under 18, we will take reasonable steps to delete it.

    12. Your rights

    You have the following rights:

    • Right to correct: the right to have your data rectified if it is inaccurate or incomplete;
    • Right to erase: the right to request that we delete or remove your data from our systems;
    • Right to restrict our use of your personal data: the right to ‘block’ us from using your data or limit the way in which we can use it;
    • Right to data portability: the right to request that we move, copy or transfer your data;
    • Right to object to our use of your data, including where we use it for our legitimate interests.

    These rights are not absolute. To exercise any of these rights or withdraw your consent, please contact hello@paulclaireaux.com

    We will always ask you to verify your identity before proceeding with any data subject access request you make.

    13. Security

    We are committed to ensuring your personal data is protected and held securely.

    We use appropriate technical and organisational measures to protect your personal data, but no system can be guaranteed to be completely secure. So, you should take care when sending information to us online.

    14. Making a complaint

    If you believe we have not processed any of your personal data in accordance with Data Protection Legislation or you have been affected by non-compliance you can make a complaint to us at hello@paulclaireaux.com

    If you feel that your information has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office via their website at https://ico.org.uk/make-a-complaint/

    15. Changes

    We reserve the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law.

    Any changes will be immediately posted on the website, and you are deemed to have accepted the terms of the Privacy Policy on your first use of the website following the alterations.

    This Privacy Policy was updated on 2 August 2026